Shipping + Returns
Shipping Policy:
All orders are shipped via USPS or Fedex from our warehouse in Los Angeles, CA. Shipping costs are non-refundable. Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.
Shipping within USA:
We offer free domestic shipping on all orders totaling $150 or more. Orders below $150 will be required to pay our standard shipping rate of $10.00.
Shipping Internationally:
We offer free shipping to Canada on orders totaling $200 or more & free international shipping on orders totaling $300 or more. Standard shipping is calculated at checkout and based on the items in your cart. Upon receiving shipments it is the customer's responsibility to pay the import and customs duties and fees that have incurred as a result of the shipment.
Processing & Delivery Times
Orders typically ship from our warehouse in Los Angeles, CA
in 2-3 business days.
During sales and collection launches there may be slight delays in shipping and orders may take an additional 24-48 hours to process.
We will greatly appreciate your patience during these times.
USA
Standard Shipping: 2-5 business days
FedEx 2 Day: 2 business day
FedEx Priority Overnight: 1 business day
INTERNATIONAL
USPS Priority Mail International: 6-10 business days
USPS Priority Mail Express International: 3-5 business days
FedEx International Priority: 1-4 business days
Returns Policy:
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item within 14 days of receipt. Customers will be responsible for paying the shipping costs of returned item(s). Items marked as final sale are not eligible for return. Please note: if you received free shipping on your original purchase, cost of shipping will be deducted from your refund upon return, not to exceed $10.
To begin your return, please visit our return portal.
TO BE ELIGIBLE FOR A RETURN:
- Items must be returned in original condition, unworn, unaltered, unwashed and free from dirt, dust, hair, any fragrances or other foreign odors including smoke.
- Items MUST be folded neatly and returned inside the plastic bag they came in. Failure to comply will result in a $5 restocking fee per item.
- Items with a discount of 40% off or more, purchased using a photography discount code, and international orders are final sale and not eligible for returns. Failure to follow this policy will result in rejection of the return.
INTERNATIONAL ORDERS:
Unfortunately, we are unable to accept returns of international orders at this time.
NOT RETURNABLE ITEMS:
•Sale Items with a discount of 40% or higher
•Items purchased using photography discount code
•Gift Cards
•Items marked as final sale (such as intimates or sample sale items)
•Gifted orders without original packaging
Exchange Policy:
We offer exchanges within the US only and limit exchanges to one time per order. Exchanges can be made via our return portal.
Final Sale
Sample sale pieces, intimates, items with a mark down of 40% or more from the original price, or items purchased using a photography discount code are considered a FINAL SALE ITEM and cannot be returned for refunds, exchanges or credits of any kind. If these final sale items are returned without authorization from our customer service, the item(s) will be returned to the customer immediately and customer will be notified. Restocking fees may apply to any unauthorized returns.
Sample Sales
Please note - all sample sale items are final sale and cannot be returned.